GRI Index

This year we have prepared our report in accordance to the GRI G4 ‘Core’ Reporting Guidelines. The GRI Index table can be found below and lists the most material aspects that we are reporting on this year. The Sustainability Report should be read and referenced with Transurban's Annual Report 2015 for a more comprehensive view of the Group’s overall financial performance.

GRI G4 General Standard Disclosures and references within the Sustainability Report are shown in the table below: 

STRATEGY AND ANALYSIS

 

G4-1

Message from the CEO

G4-2

Strategy
Strategy > Sustainability Strategy

ORGANISATIONAL PROFILE

 

G4-3

Strategy

G4-4

Strategy

G4-5

Strategy > Our assets and markets

G4-6

Strategy > Our assets and markets

G4-7

Strategy

G4-8

Strategy > Our assets and markets

G4-9

Strategy
Think Long Term
Be Good Neighbours > Our People

G4-10

Be Good Neighbours > Our People
Employee data sheets

G4-11

Employee data sheets

G4-12

Think Long Term > Procurement at Transurban

G4-13

Our approach > Scope

G4-14

Be Good Neighbours > Risk and governance
Transurban Annual Report 2015

G4-15

Strategy > Stakeholder Engagement > Memberships
Our approach

G4-16

Strategy > Stakeholder Engagement > Memberships

IDENTIFIED MATERIAL ASPECTS AND BOUNDARIES

 

G4-17

Our approach > Scope
Transurban Annual Report 2015

G4-18

Our approach > Materiality

G4-19

Our approach > Materiality

G4-20

Our approach > Materiality

G4-21

Our approach > Materiality

G4-22

Employee data sheets
Environment data sheets

G4-23

Our approach > Scope

STAKEHOLDER ENGAGEMENT

 

G4-24

Strategy > Stakeholder Engagement

G4-25

Strategy > Stakeholder Engagement

G4-26

Strategy > Stakeholder Engagement

G4-27

Strategy > Stakeholder Engagement

REPORT PROFILE

 

G4-28

Our approach > Scope

G4-29

Our approach > Scope

G4-30

Our approach > Scope

G4-31

Our approach > Contact us

G4-32

Our approach > Scope

G4-33

Our approach > Assurance

GOVERNANCE

 

G4-34

Transurban Annual Report 2015

ETHICS AND INTEGRITY

 

G4-56

Strategy

Be Good Neighbours > Risk and governance
Be Good Neighbours > Our people > Our values

 

GRI G4 Specific Standard Disclosures and references within the Sustainability Report are shown in the table below: 

CATEGORY: ECONOMIC

 

ECONOMIC PERFORMANCE

G4-DMA

Generic Disclosures on Management Approach

Think Long Term

G4-EC1

Direct economic value generated and distributed

Strategy
Think Long Term
Be Good Neighbours > Investing in communities
Transurban Annual Report 2015

G4-EC2

Financial implications and other risks and opportunities for the organization's activities due to climate change

Use Less > GHG and air emissions

G4-EC3

Coverage of the organization's defined benefit plan obligations

Employee data sheets

G4-EC4

Financial assistance received from government

We do not receive any financial assistance from government.
However, we partner with state governments to deliver major
infrastructure projects which may include government contributions. Ownership of these assets is returned to the government at the end of the toll concession deed.

MARKET PRESENCE

G4-DMA

Generic Disclosures on Management Approach

Not material. We operate in Australia and the USA and have a strong presence in each of these countries where we have significant investments in the development, operation and management of toll roads. Transurban seeks to attract and retain the highest quality candidates and currently pays above minimum wage, and while we do not have a local hiring policy, it is common practice to employ local residents wherever practicable.

INDIRECT ECONOMIC IMPACTS

G4-DMA

Generic Disclosures on Management Approach

Strategy
Think Long Term
Be Good Neighbours > Investing in communities
Transurban Annual Report 2015

G4-EC7

Development and impact of infrastructure investments and services supported

Strategy
Think Long Term
Be Good Neighbours > Investing in communities
Transurban Annual Report 2015

G4-EC8

Significant indirect economic impacts, including the extent of impacts

Strategy
Think Long Term
Be Good Neighbours > Investing in communities
Transurban Annual Report 2015

PROCUREMENT PRACTICES

G4-DMA

Generic Disclosures on Management Approach

Think Long Term > Procurement at Transurban

G4-EC9

Proportion of spending on local suppliers at significant locations of operation

Think Long Term > Procurement at Transurban > Social procurement
We do not have a policy for procurement spend on local business, but do maintain a number of long-term partnerships with social enterprises to support local employers and small businesses.

CATEGORY: ENVIRONMENTAL

 

MATERIALS

G4-DMA

Generic Disclosures on Management Approach

Use less
Our approach > Materiality

G4-EN1

Materials used by weight or volume

Environment data sheets

ENERGY 

G4-DMA

Generic Disclosures on Management Approach

Use less > "10 in 10" energy target

G4-EN3

Energy consumption within the organization

Environment data sheets

G4-EN4

Energy consumption outside of the organization

Environment data sheets

G4-EN6

Reduction of energy consumption

Use less > "10 in 10" energy target

G4-EN7

Reductions in energy requirements of products and services

Use less > "10 in 10" energy target

WATER

G4-DMA

Generic Disclosures on Management Approach

Use less
Our approach > Materiality

G4-EN8

Total water withdrawal by source

Environment data sheets

G4-EN9

Water sources significantly affected by withdrawal of water

Environment data sheets

G4-EN10

Percentage and total volume of water recycled and reused

Environment data sheets

BIODIVERSITY 

G4-DMA

Generic Disclosures on Management Approach

Think Long Term > Rejuvenating our roads

G4-EN12

Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas

Think Long Term > Rejuvenating our roads

G4-EN13

Habitats protected or restored

Think Long Term > Rejuvenating our roads

EMISSIONS

G4-DMA

Generic Disclosures on Management Approach

Use Less > GHG and air emissions

G4-EN15

Direct greenhouse gas (GHG) emissions (Scope 1)

Use Less > GHG and air emissions

G4-EN16

Energy indirect greenhouse gas (GHG) emissions (Scope 2)

Use Less > GHG and air emissions

G4-EN17

Other indirect greenhouse gas (GHG) emissions (Scope 3)

Use Less > GHG and air emissions

G4-EN19

Reduction of greenhouse gas (GHG) emissions

Use less > "10 in 10" energy target

G4-EN21

NOX, SOX, and other significant air emissions

Environment data sheets

EFFLUENTS AND WASTE

G4-DMA

Generic Disclosures on Management Approach

Use Less

G4-EN22

Total water discharge by quality and destination

Environment data sheets

G4-EN23

Total weight of waste by type and disposal method

Environment data sheets

G4-EN24

Total number and volume of significant spills

Environment data sheets

PRODUCTS AND SERVICES

G4-DMA

Generic Disclosures on Management Approach

Use Less

G4-EN27

Extent of impact mitigation of environmental impacts of products and services

Use Less
Think Long Term > Rejuvenating our roads

COMPLIANCE

G4-DMA

Generic Disclosures on Management Approach

Use Less > Environmental management and compliance

G4-EN29

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations

None.

TRANSPORT

G4-DMA

Generic Disclosures on Management Approach

Not material. Transurban does not operate a business that requires the transport of products or goods. Our offices are fitted with video conferencing facilities that enable our employees to conduct business meetings interstate and overseas in their home office. All flight travel by employees is accounted for under our Scope 3 emissions in the Environment data sheets.

OVERALL

G4-DMA

Generic Disclosures on Management Approach

Use Less > Environmental management and compliance

G4-EN31

Total environmental protection expenditures and investments by type

We undertake regular environmental management activities and compliance audits to comply with environmental regulations and other requirements set out in our concession deeds. The cost of these activities is part of everyday operation of our assets and is difficult to report separately.

SUPPLIER ENVIRONMENTAL ASSESSMENT

G4-DMA

Generic Disclosures on Management Approach

Think Long Term > Procurement at Transurban

G4-EN32

Percentage of new suppliers that were screened using environmental criteria

All suppliers are subject to Transurban's Supplier Sustainability Code of Practice, which includes environmental criteria.
All major contractors for infrastructure projects must address our sustainability objectives for the project in their tender.

ENVIRONMENTAL GRIEVANCE MECHANISMS 

G4-DMA

Generic Disclosures on Management Approach

Not material. Transurban may receive environmental complaints from members of the public regarding potential issues such as noise, air quality or the impact of major works. Complaints are investigated to ensure that we comply with environmental regulations.

CATEGORY: SOCIAL

 

SUB-CATEGORY: LABOR PRACTICES AND DECENT WORK

 

EMPLOYMENT

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people

G4-LA1

Total number and rates of new employee hires and employee turnover by age group, gender and region

Employee data sheets

G4-LA2

Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation

Employee data sheets

G4-LA3

Return to work and retention rates after parental leave, by gender

Employee data sheets

LABOR/MANAGEMENT RELATIONS

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people

G4-LA4

Minimum notice periods regarding operational changes, including whether these are specified in collective agreements

Employee data sheets

OCCUPATIONAL HEALTH AND SAFETY

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Safety for all

G4-LA6

Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender

Be Good Neighbours > Safety for all > Employee safety

TRAINING AND EDUCATION

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people > Learning and development

G4-LA9

Average hours of training per year per employee by gender, and by employee category

Employee data sheets

G4-LA10

Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings

Be Good Neighbours > Our people > Learning and development

G4-LA11

Percentage of employees receiving regular performance and career development reviews, by gender and by employee category

Performance and development reviews occur twice per year for all Transurban employees.

DIVERSITY AND EQUAL OPPORTUNITY

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people > Diversity and equity

G4-LA12

Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity

Be Good Neighbours > Our people > Diversity and equity
Employee data sheets

EQUAL REMUNERATION FOR WOMEN AND MEN

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people > Diversity and equity

G4-LA13

Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation

Employee data sheets

SUPPLIER ASSESSMENT FOR LABOR PRACTICES

G4-DMA

Generic Disclosures on Management Approach

Not material. Our business and suppliers are governed by the laws and labour practices of the two markets where we operate - North America and Australia. Labour practices in these markets are thoroughly regulated.

LABOR PRACTICES GRIEVANCE MECHANISMS

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people

G4-LA16

Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms

Be Good Neighbours > Our people

SUB-CATEGORY: HUMAN RIGHTS

 

INVESTMENT

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people

G4-HR2

Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained

Employee data sheets

NON-DISCRIMINATION

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people

G4-HR3

Total number of incidents of discrimination and corrective actions taken

None.

FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING

G4-DMA

Generic Disclosures on Management Approach

Not material. Our business and suppliers are governed by the laws and labour practices of the two markets where we operate - North America and Australia. Labour practices in these markets are thoroughly regulated.

CHILD LABOR

G4-DMA

Generic Disclosures on Management Approach

Not material. Our business and suppliers are governed by the laws and labour practices of the two markets where we operate - North America and Australia. Labour practices in these markets are thoroughly regulated.

FORCED OR COMPULSORY LABOR

G4-DMA

Generic Disclosures on Management Approach

Not material. Our business and suppliers are governed by the laws and labour practices of the two markets where we operate - North America and Australia. Labour practices in these markets are thoroughly regulated.

SECURITY PRACTICES 

G4-DMA

Generic Disclosures on Management Approach

Not material. Transurban does not hire security personnel.

INDIGENOUS RIGHTS

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people > Diversity and equity > Cultural diversity

G4-HR8

Total number of incidents of violations involving rights of indigenous peoples and actions taken

None.

ASSESSMENT 

G4-DMA

Generic Disclosures on Management Approach

Not material. Our business and suppliers are governed by the laws and labour practices of the two markets where we operate - North America and Australia. Labour practices in these markets are thoroughly regulated.

SUPPLIER HUMAN RIGHTS ASSESSMENT 

G4-DMA

Generic Disclosures on Management Approach

Not material. Our business and suppliers are governed by the laws and labour practices of the two markets where we operate - North America and Australia. Labour practices in these markets are thoroughly regulated.

HUMAN RIGHTS GRIEVANCE MECHANISMS 

G4-DMA

Generic Disclosures on Management Approach

Not material. Our business and suppliers are governed by the laws and labour practices of the two markets where we operate - North America and Australia. Labour practices in these markets are thoroughly regulated.

SUB-CATEGORY: SOCIETY

 

LOCAL COMMUNITIES 

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Investing in communities

G4-SO1

Percentage of operations with implemented local community engagement, impact assessments, and development programs

Extensive community consultation is undertaken as part of any major project. See the "Expanding our business" and "Improving our networks" section of the report for examples of community consultation completed for several projects.

G4-SO2

Operations with significant actual and potential negative impacts on local communities

Use Less > GHG and air emissions > Air quality
Community concern about perceived air quality impacts from NorthConnex tunnel ventilation was responded to with a demonstration of air quality modelling, safety assessments and independent studies completed as part of the project planning.

ANTI-CORRUPTION 

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Risk and governance

G4-SO4

Communication and training on anti-corruption policies and procedures

Be Good Neighbours > Risk and governance

PUBLIC POLICY 

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Risk and governance > Ethics and conduct

G4-SO6

Total value of political contributions by country and recipient/beneficiary

Be Good Neighbours > Risk and governance > Ethics and conduct

ANTI-COMPETITIVE BEHAVIOR

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Risk and governance

G4-SO7

Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes

None.

COMPLIANCE

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Risk and governance

G4-SO8

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations

None.

SUPPLIER ASSESSMENT FOR IMPACTS ON SOCIETY 

G4-DMA

Generic Disclosures on Management Approach

Not material. We work closely with our major suppliers for large infrastructure projects like NorthConnex and the CityLink-Tulla widening to address impacts on local communities and wider society.

GRIEVANCE MECHANISMS FOR IMPACTS ON SOCIETY

G4-DMA

Generic Disclosures on Management Approach

Not material. Transurban may receive complaints from members of the public regarding potential issues such as account management, noise, traffic or the impact of major works. These complaints are not generally reflective of a widespread impact on society.

Complaints are investigated as required to ensure that we comply with appropriate standards, such as for our asset management and customer service.

SUB-CATEGORY: PRODUCT RESPONSIBILITY

CUSTOMER HEALTH AND SAFETY

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Safety for all > Customer safety

G4-PR1

Percentage of significant product and service categories for which health and safety impacts are assessed for improvement

Be Good Neighbours > Safety for all > Customer safety

PRODUCT AND SERVICE LABELING 

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Enhancing customer experience

G4-PR5

Results of surveys measuring customer satisfaction

Be Good Neighbours > Enhancing customer experience

MARKETING COMMUNICATIONS

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Enhancing customer experience

G4-PR7

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes

None.

CUSTOMER PRIVACY

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Enhancing customer experience > Customer privacy

G4-PR8

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data

In FY15, there were five substantiated breaches of customer privacy. These included three breaches for CityLink, one breach for Roam, and one for Roam Express.

For CityLink, two of these breaches related to an internal processing error which led to client statements being emailed to an incorrect email address. In both instances the emails where successfully recalled and recipients confirmed the removal.

 

For Roam Express, a client reported receiving an incorrect statement, an investigation identified that a failure of the automatic statement generation system had occurred leading to 6 statements being issued to incorrect customers.

 

Related systems and processes have been modified and additional controls established to mitigate any re-occurrence of these issues in the future.

COMPLIANCE

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Risk and governance

G4-PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services

None.

 

 

 

 



GRI G4 Indicators

  • G4-19
  • G4-32